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PRIVACY POLICY

Last Updated: September 1, 2026
Action Play Zone & Cafe (“we,” “us,” or “our”) operates the website actionplayzoneandcafe.com (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you visit our Site, book a party or event, sign a waiver, or otherwise interact with us online.
Information We Collect
We may collect the following types of information:
  • Contact information you provide directly, such as your name, email address, and phone number, when you fill out a contact form, request a birthday party or group event booking, or sign up for updates.
  • Booking and event details, such as preferred dates, guest counts, and party package selections, submitted through our booking forms.
  • Waiver information, collected through our third-party waiver and payment partner, Clover, when you or your child’s guardian sign a liability waiver prior to visiting our facility.
  • Payment information, processed securely through Clover. We do not directly collect or store credit card numbers on this Site.
  • Automatically collected information, such as browser type, device information, and general usage data, collected through Google Analytics and the Meta (Facebook) Pixel.
How We Use Your Information
We use the information we collect to:
  • Respond to inquiries and process birthday party or group event bookings
  • Communicate with you about your reservation, visit, or account
  • Improve our Site, services, and guest experience
  • Comply with legal and safety obligations related to waivers and facility use
We do not sell or rent your personal information to third parties.
Children’s Privacy
Action Play Zone & Cafe is a family entertainment venue, and we understand many of our guests are minors. We do not knowingly collect personal information directly from children through this Site. Waiver and registration information for minors is collected from, and provided by, a parent or legal guardian.
Third-Party Services
We work with trusted third-party providers to operate our business, including:
  • Clover, for payment processing and digital waiver management
  • Google Analytics, to help us understand how visitors use our Site
  • Meta (Facebook) Pixel, to help us understand Site traffic and measure the effectiveness of our advertising
These providers have their own privacy policies governing how they handle your information. We encourage you to review Clover’s, Google’s, and Meta’s privacy policies for details on how they process your data.
Cookies
Our Site uses cookies, including those associated with Google Analytics and the Meta (Facebook) Pixel, to improve your browsing experience and understand how visitors use our Site. When you first visit our Site, you will be shown a cookie consent banner where you can choose which categories of cookies to accept. You can update your preferences at any time, and you can also control cookie settings through your browser.
Data Security
We take reasonable steps to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may contact us at any time to ask what information we hold about you, request corrections, or request that we delete your information, subject to any legal or operational requirements (such as retaining waiver records).
Contact Us
If you have questions about this Privacy Policy, please contact us at:
fun@actionplayzoneandcafe.com 119 West Naylor Mill Road, Suite 10B, Salisbury, MD 21801 410-726-9969